Reasons and responses:

an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)

Authors

  • Rafael Pacheco Lanes Ribeiro Universidade Católica de Petrópolis - UCP - Petrópolis/RJ https://orcid.org/0000-0002-5152-1143
  • Sandra Barbosa de Oliveira Mucci Centro Universitário de Viçosa - UNIVIÇOSA

DOI:

https://doi.org/10.14295/juris.v32i1.15965

Keywords:

Consumer Law, Judicialization of consumption, Special Courts, Consumerism

Abstract

This article examined the judicialization of consumer relationships in the city of Ponte Nova, MG, with the aim of profiling the litigated actions in that jurisdiction. In order to assess the reasons that led to judicialization during the study period, an analysis of the history of Brazilian consumer law and its guiding principles was conducted. Additionally, an empirical quantitative research was carried out by employing a structured questionnaire applied to the identified judicial proceedings. Subsequently, the data obtained was analyzed using a specifically configured Excel spreadsheet for this study, incorporating the "pivot table" tool, which facilitated data analysis through graphs, charts, and tables. The results revealed that, in the majority of cases, customers sought resolution of their issues through the customer service channels provided by companies. The most common complaint found in the analyzed records was product defects, and the most demanded product in these legal actions was the cell phone.

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Author Biographies

Rafael Pacheco Lanes Ribeiro, Universidade Católica de Petrópolis - UCP - Petrópolis/RJ

Doutorando na Universidade Católica de Petrópolis (UCP). Mestre em Direito na Universidade Católica de Petrópolis (UCP). Lattes  CV: http://lattes.cnpq.br/4415541236103449   

Sandra Barbosa de Oliveira Mucci, Centro Universitário de Viçosa - UNIVIÇOSA

Graduação em Direito, UniViçosa. Pós-graduação, Direito administrativo, Faculdade Internacional Signorelli e em Direito eleitoral, Faculdade Futura. 

Published

2023-12-31

How to Cite

Pacheco Lanes Ribeiro, R. ., & Barbosa de Oliveira Mucci, S. (2023). Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018). JURIS - Faculty of Law Journal, 32(1), 122–140. https://doi.org/10.14295/juris.v32i1.15965

Issue

Section

Citizenship, Education, Work and Sustainability