An analysis of triage process in a public hospital in Brazil: an approach basing in nurses work

Resumen

In this paper, the main idea is presented how the nurses do the triage process in a public hospital, since, although there is a set of rules for de ning each patient’s classification, in practice it is a very subjective activity. The present study was performed at the Dr. Miguel Riet Corrêa Junior University Hospital, in Rio Grande city, in south Brazil. The data were collected from patients between the year 2012 and 2017 in emergency department during the triage process. The Brazilian protocol to triage process in emergency department was defined as a law just in 2009 by Healthy Ministry. However, the university hospital just putted into operation its system in 2012. As the triage process is very subjective, the classification is dependent of each nurse and the time of the work, because when there are many people in the emergency department, the classification differs.